First Name
Last Name
Email
Room Number
Arrival Date
Departure Date

Please rate your guest experience from 1 (Very Poor), 2 (Needs Improvement), 3 (Good) to 4 (Excellent). If any fields are not applicable to your stay please just leave the option blank and proceed to the next question.


CHECKING IN
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)

How was your welcome upon arrival?
How would you rate the accuracy of your reservation?
How would you rate the speed of your check-in?

YOUR ROOM
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)

How would you rate the cleanliness of your room?
How would you rate the upkeep of your room (for instance, no burnt out light bulbs, appliances in working order, etc...)?
How would you rate the comfort level of your room?

CHECKING OUT
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)

How would you rate the accuracy of your billing?
How would you rate the speed of your check-out?

EMPLOYEE HOSPITALITY
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)

How would you rate the friendliness of our employees?
How would you rate our employees on their knowledge and ability to assist you with your questions?

ISSUES

Did you encounter any issues during your stay?
If yes, please explain your problem:
Did you inform our staff about the issue?
If yes, please explain how our staff attempted to resolve the issue:
Did you feel that our attempts to resolve the issue were satisfactory?
If no, please explain what could have been done to help resolve the issue:

GENERAL
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)

What was the purpose of your stay?
How would you rate your overall experience with our hotel?
Would you recommend this hotel to others?
If you chose "No" or "Possibly", please explain what we can do to help ensure your return:
Keep me updated on the specials, promotions and events for this hotel and other Waymarker Hospitality properties?
How did you hear about us?
If you answered that you had found us on the "Internet" could you please indicate where on the Internet (Example: Google Search or Ad on TourismCanmore.com)
Comments or Notes: